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Social Media CX Work
The following are examples of social media CX work that I have conducted for several large global brands. Solutions I lead includes social media customer care, social CX analytics, digital reputation management, content moderation and online community management.
CLIENT: ARLO
SOCIAL MEDIA CX PLAYBOOK DESIGN
CLIENT: KLARNA
SOCIAL MEDIA CX BRAND ANALYSIS
CLIENT: CROCS
SOCIAL DATA: CX CUSTOMER JOURNEY ANALYSIS
CLIENT: RESULTSCX (AS EMPLOYEE PROJECT LEAD)
GLASSDOOR REVIEW INCREASE INITIATIVE
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